Refund terms

One rule covers every plan, whether One, Plus or 4K Max, on one screen or Multi-Room. You get your money back when both of these are true:

• the service does not work within 7 days of the activation of your login;
• our support has tried and could not fix the problem.

How to ask for it

1. Within 7 days of activation, write to us on WhatsApp from the contact page.
2. Give your order number, the plan, the device and player app you use, and what goes wrong, for example an error message, a black screen or a picture that keeps stopping.
3. Support works through the problem with you first. If the service still does not work, the refund is granted.

Checking your setup before 4K Max

A 4K picture depends on your TV, your player and your connection as much as on the plan. Before you order 4K Max, send us your TV and player models on WhatsApp and we tell you whether they handle 4K. The list of what 4K needs is on the home page.

No automatic renewal

Plans never renew on their own. When the period ends, access stops and nothing else is charged, so there is nothing to cancel.

The rest of the conditions are in the terms of service, and the way your order details are kept in the privacy notice.